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Me Care Limited Partnership

Customer Privacy Policy

Mee Kae Limited Partnership values the protection of your personal information. This Privacy Policy explains the guidelines for collecting, using or disclosing personal data. Including various rights of the owner of personal data. According to the personal data protection law

Collection of Personal Information

We will collect personal information directly received from you through the following channels.

  • subscription

  • telephone

  • email

  • Facebook Login

  • Google Login

 

Types of personal data collected

Personal data such as name, surname, age, date of birth, nationality, identification number passport, etc.

Contact information such as address, phone number, email, etc.

Account information such as user accounts usage history, etc.

Proof of identity, such as a copy of a national ID card Passport copy, etc.

transactional and financial information, such as order history Credit card details, bank accounts, etc.

Technical information such as IP address, Cookie ID, website usage history (Activity Log), etc.

Other information such as pictures, animations and any other information that is considered personal data in accordance with the Personal Data Protection Laws.

minor

If you are under 20 years of age or have legal capacity limitations. We may collect, use or disclose your personal information. We may need your parent or guardian's consent or where permitted by law. If we become aware that personal information has been collected from minors without their parent or guardian's consent. We will proceed to delete that information from our servers.

How to keep personal information

We will retain your personal data in physical and electronic form.

We retain your personal information as follows:

  • Our company server in Thailand

  • Overseas server provider

Processing of personal data

We will collect, use or disclose your personal data for the following purposes.

  • to create and manage user accounts

  • to deliver goods or services

  • To improve products, services or user experience

  • for management within the company

  • for marketing and promotion

  • for after sales service

  • to collect feedback

  • to pay for goods or services

  • To comply with the terms and conditions (Terms and Conditions).

  • to comply with laws and regulations of government agencies

disclosure of personal information

We may disclose your personal information to others under your consent or as permitted by law, as follows:

internal management

We may disclose your personal information within the company as necessary to improve and develop our products or services. We may collect internal information for goods or services under this policy for your benefit and others.

provider

We may disclose some of your personal information to our service providers as necessary to perform tasks such as payments, marketing, product or service development, etc. Service providers have their own privacy policies.

business partner

We may share certain information with our business partners in order to contact and coordinate the provision of products or services. and provide necessary information about the availability of goods or services.

law enforcement

In case of law or government agencies request We will disclose your personal information as necessary to government agencies such as courts, government agencies, etc.

Period of storage of personal data

We will retain your personal data for the period necessary during your stay as a customer or in a relationship with us, or for the period necessary to fulfill the purposes in connection with this policy. which may need to be preserved afterwards If required by law, we will delete, destroy or anonymize your information. when it is no longer necessary or at the end of such period

Owner's rights of personal data

under the personal data protection law You have the right to do the following:

The right to withdraw consent if you have given consent. We will collect, use or disclose your personal information. whether such consent was given by you prior to or after the effective date of the Personal Data Protection Laws; You have the right to withdraw your consent at any time.

Right to access You have the right to request access to your personal data that is under our responsibility and to have us make a copy of it for you. including requesting us to disclose how we obtained your personal data

Right to data portability. You have the right to obtain your personal data in the event that we have made that personal data in a format that can be read or used by a device or device that can be operated without permission. Automated and personal data can be used or disclosed by automated means. as well as having the right to request us to send or transfer personal data in such form to another data controller when it is possible by automated means. and have the right to obtain personal data that we send or transfer personal data in such form directly to another data controller. Unless it can't be done because of technical reasons.

Right to object: You have the right to object to the collection, use or disclosure of your personal data at any time. If the collection, use or disclosure of your personal data is done for the necessary performance of our legitimate interests or that of another person or entity. To the extent that you can reasonably foresee it or to carry out a mission in the public interest.

Right to erasure/destruction You have the right to request erasure or destruction of your personal data or to make your personal data non-identifiable. If you believe that your personal information has been collected, used or disclosed unlawfully in accordance with applicable laws or if we are of the opinion that it is no longer necessary for us to retain it in accordance with the relevant purposes in this policy. or when you have exercised your right to withdraw your consent or your right to object as notified above

Right to restriction of processing. You have the right to request a temporary suspension of the use of your personal data in the event that we are in the process of investigating your request for the right to rectify your personal data or objection, or if Where else we are out of necessity and obligated to delete or destroy your personal data in accordance with applicable law but instead you ask us to suspend its use.

Right to rectification You have the right to rectify your personal data to be accurate, current, complete and not misleading.

Right to lodge a complaint. You have the right to lodge a complaint with the relevant legal authority. If you believe that the collection, use or disclosure of your personal information It is an action that violates or does not comply with relevant laws.

You can exercise your rights as a data subject above. By contacting our Personal Data Protection Officer as detailed at the end of this Policy. We will notify you of the outcome within 30 days from the date we receive your request for exercise. In accordance with the form or method specified by us. However, if we decline the request, we will notify you of the reason for the refusal through various channels such as text message (SMS), email, telephone, letter, etc.

Advertising and Marketing

We may send information or newsletters to your email address. The purpose is to offer you something interesting. If you no longer want to receive communications from us via email, you can click on the "Unsubscribe" button in the email link or contact us at our email address.

Personal Tracking Technology (Cookies)

To make your user experience more complete and efficient, we use cookies or similar technologies. to improve access to goods or services suitable ads and track your usage We use cookies to identify and track website users and their access to our website. If you do not want cookies to be placed on your computer You can set your browser to refuse cookies before using our website.

Security of personal information

We will maintain the security of your personal information in accordance with the principles of confidentiality (confidentiality), completeness (integrity) and availability. (availability) In order to prevent loss, access, use, change, correction or disclosure, we will also provide security measures for personal information. which covers administrative protection measures (administrative safeguards), technical safeguards and physical safeguards regarding access to or control of the use of personal data (access control);

Notification of personal data breach

In the event of a breach of your personal data We will notify the Office of the Personal Data Protection Commission without delay within 72 hours from the fact that we are aware of the cause as far as we can. where the breach has a high risk of affecting your rights and freedoms We will notify you of the breach without delay, along with remedies, through various channels such as website, text message (SMS), email, telephone, letter, etc.

Amendments to Privacy Policy

We may change this policy from time to time. You can find out about the amended terms and conditions of this policy through our website.

This policy was last revised and is effective from September 26, 2022.

Privacy Policy of Other Websites

This privacy policy applies only to the offering of products, services and use on the website to our customers. If you visit another website even through our website. The protection of personal information will be in accordance with the privacy policy of that website. which we are not affiliated with

contact details

If you wish to inquire about this privacy policy Including requesting to exercise various rights, you can contact us or our personal data protection officer as follows:

Data Controller

Mee Khae Limited Partnership

1974/1 New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310

Email info@mecaregroup.com

Website: www.mecaregroup.com

Phone number 0628719719

personal data protection officer

Administrative & Operations Department

1974/1 New Petchburi Road, Bangkapi, Huaykwang, Bangkok 10310

Email info@mecaregroup.com

Phone number 0628719719

ME CARE LIMITED PARTNERSHIP

Privacy Policy for Customers

ME CARE LIMITED PARTNERSHIP recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.

Collection of Personal Data

We will collect your personal data that receive directly from you as following:

  • your account registration

  • telephone

  • email address

  • Facebook Login

  • Google Login

 

Types of Data Collected

Personal data such as name, surname, age, date of birth, nationality, identification card, passport, etc.

Contact information such as address, telephone number, e-mail address, etc.

Account details such as username, password, transactions history, etc.

Proof of identity such as copy of identification card, copy of passport, etc.

Transaction and Financial information such as purchase history, credit card details, bank account, etc.

Technical data such as IP address, Cookie ID, Activity Log, etc.

Other such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.

Children

If you are under the age of 20 or having legal restrictions, we may collect use or disclose your personal data. We require your parents or guardian to be aware and provide consent to us or allowed by applicable laws. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Storage of Data

We store your personal data as hard copy and soft copy.

We store your personal data by using the following systems:

  • Our server in Thailand

  • Third-party server service providers outside of Thailand

Use of Data

We use the collected data for various purposes:

  • To create and manage accounts

  • To provide products or services

  • To improve products, services, or user experiences

  • To share and manage information within the organization

  • To conduct marketing activities and promotions

  • To provide after-sales services

  • To gather user's feedback

  • To process payments of products or services

  • To comply with our Terms and Conditions

  • To comply with laws, rules, and regulatory authorities

Disclosure of Personal Data

We may disclose your personal data to the following parties in certain circumstances:

Organization

We may disclose your personal information within our organization to provide and develop our products or services. We may combine information internally across the different products or services covered by this Privacy Policy to help us be more relevant and useful to you and others.

Service Providers

We may use service providers to help us provide our services such as payments, marketing and development of products or services. Please note that service providers have their own privacy policy.

Business Partners

In relation with our business partners, we may disclose certain personal data to them in order to coordinate and provide our products or services to you and provide necessary information about the availability of our products or services.

Law Enforcement

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by government authority such as courts, government authorities.

Data Retention

We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention. period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.

Data Subject Rights

Subject to the Personal Data Protection Laws thereof, you may exercise any of these rights in the following:

Withdrawal of consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the Personal Data Protection Laws, you have the right to withdraw such consent at any time throughout the period your personal. data available to us, unless it is restricted by laws or you are still under beneficial contract.

Data access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you; and to request us to reveal as to how we obtain your personal data.

Data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means; and to request to obtain the personal data in such format sent or transferred by us directly to other data controller unless not technically feasible.

Objection: You have the right to object to collection, use or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation or individual which is within your reasonable expectation; or for carrying out public tasks.

Data erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

Suspension: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary and we must erase or destroy your personal data pursuant to relevant laws but you instead request us to suspend the processing.

Rectification: You have the right to rectify your personal data to be updated, complete and not misleading.

Complaint lodging: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use or disclosure of your personal data is violating or not in compliance with relevant laws.

You can exercise these rights as the Data Subject by contacting our Data Protection Officer as mentioned below. We will notify the result of your request within 30 days upon receipt of such request. If we deny the request, we will inform you of the reason via SMS, email address, telephone, registered mail (if applicable).

Advertising and Marketing

We may send certain information or newsletter for the purpose of utilizing your preference via your email. If you no longer want to receive the communications from us, you can click the "unsubscribe" link in the email or contact us through our email.

Cookies

To enrich and perfect your experience, we use cookies or similar technologies to display personalized content, appropriate advertising and store your preferences on your computer. We use cookies to identify and track visitors, their usage of our website and their website access preferences. If you do not wish to have cookies placed on your computer you should set their browsers to refuse cookies before using our website.

Data Security

We endeavor to protect your personal data by establishing security measures in accordance with the principles of confidentiality, integrity, and availability to prevent loss, unauthorized or unlawful access, destruction, use, alteration, or disclosure including administrative safeguard, technical safeguard, physical safeguard and access controls.

Data Breach Notification

We will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it, unless such personal data breach is unlikely to result in a risk to the rights and freedoms of you. If the personal data breach is likely to result in a high risk to the rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you without delay through our website, SMS, email address, telephone or registered mail. (if applicable).

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any changes of this Privacy Policy, we encourage you to frequently check on our website.

This Privacy Policy was last updated and effective on 26th September 2022.

Links to Other Sites

The purpose of this Privacy Policy is to offer products or services and use of our website. Any websites from other domains found on our site is subject to their privacy policy which is not related to us.

Contact Information

If you have any questions about this Privacy Policy or would like to exercise your rights, you can contact us by using the following details:

Data Controller

ME CARE LIMITED PARTNERSHIP

1974/1 New Petchburi Road, Bang Kapi, Huai Khwang, Bangkok, 10310

info@mecaregroup.com

www.mecaregroup.com

0628719719

Data Protection Officer

Administrative & Operations Department

1974/1 New Petchburi Road, Bang Kapi, Huai Khwang, Bangkok, 10310

info@mecaregroup.com

0628719719

Business Policy

Return Policy
Customers can return the product within 7 days from the date of receiving the product. The product must be in perfect condition with packaging. The product has not yet been used. Product tags must not come off the product or be damaged. And the product must be in its original condition, including packaging. along with specifying the order number After the company After receiving the product, we will inspect the product for next steps.

Conditions for returning products
The company accepts product returns in the following cases.

  1. Damaged products from delivery

  2. The product received does not match the order. Some of the items were lost. The product is not as advertised.

  3. If the returned product is not in perfect condition according to the return conditions, the company will have to take a video to verify the product.

  4. In the event that the product cannot be delivered due to force majeure such as a natural disaster. terrorism political rallies, etc., the company reserves the right to cancel product delivery orders. and the company Will refund the money to the customer.

Product return process​

  1. Customers send requests to Email:   info@mecaregroup.com or Sai number 02-114-7479.

  2. Fill out product return information Ready to inform details Including a video reporting damaged products.

  3. Send the product back to the address below within 7 days after receiving the product (if it is more than 7 days, the company reserves the right

     in returning the product)

​​

Product return channels

ME CARE Limited Partnership Company  (Me Care Limited Partnership)

Address : 1974/1 New Petchaburi Road, 3rd Floor, Unit 303, Bang Kapi Subdistrict, Huai Khwang District, Bangkok 10310

Telephone  :  02 114 7479

Refund

  1. Pay by credit card or debit card – if the company has received the product back We will proceed with the process of returning the money to the cardholder's bank within 7-14 business days, and after that, depending on the conditions of the cardholder's bank, the matter will be processed within 30 - 45 days, depending on the conditions of the bank. or according to the card owner's card deduction cycle.

  2. Internet banking – The company will process the refund by transferring money to your bank account within 7-14 business days. The account name must match the name of the person who ordered the product. If the names do not match, the company will request a copy of the ID card of the account owner and the person who ordered the product. By signing to confirm that The person who ordered the product agrees to return the money to different accounts.

If you encounter any problems or questions

ME CARE Limited Partnership Company  (Me Care Limited Partnership)

Address : 1974/1 New Petchaburi Road, 3rd Floor, Unit 303, Bang Kapi Subdistrict, Huai Khwang District, Bangkok 10310

Email : info@mecaregroup.com

Telephone  :  02 114 7479

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